Canada Launches Updated Access to Information and Privacy Online Platform

OTTAWA (ON), July 13, 2022 /CNW/ – As part of its commitment to openness and transparency, the Government of Canada provides easier and more efficient access to information held by the government.

Today, the Honorable Mona Fortier, President of the Treasury Board of Canadaannounced enhancements to the government’s Access to Information and Privacy online request service platform, making the process of requesting information faster and easier for Canadians.

Updates to the platform, which allows for the submission of access to information requests and privacy requests for 227 institutions, will now allow users to:

  • create secure user accounts so that basic information is saved and can be used for future requests
  • track the status of their requests in real time
  • receive requested information electronically through the Platform rather than by mail or third-party services

These updates will streamline the information request process and are part of a series of key steps TBS is taking to improve access to information in a way that will have an immediate impact. These changes include enhancing proactive disclosure, operational capacity, processing tools and digital solutions to ensure more efficient access to the information regime.

The updated platform will also allow international users to submit Privacy Act requests.

TBS will continue to look for opportunities to improve the ATIP Portal. Officials will solicit and collect feedback from Canadians and departments and agencies, making improvements as needed to ensure the system meets user needs.


“The service enhancements to the ATIP Portal reflect the government’s ongoing commitment to openness, transparency and accountability. We will continue to seek opportunities to improve the ATIP request process, leveraging technology and continuous improvement to meet the expectations and rights of Canadians for accessible and timely services. , and reliable information.”

– The Honorable Mona Fortier, President of the Treasury Board

Fast facts

  • In October 2018the government launched the ATIP Online Request Service (AORS), a central website where Canadians can submit access to information and privacy requests to government institutions.
  • These enhancements to the application portal will streamline and improve the service experience for applicants and provide the foundation for changes already being developed to make it easier and more efficient for institutions to process applications.
  • From July 13, 2022, users can make requests to 227 institutions through the ATIP Online Request Service. Other departments will be integrated into the system in the future.
  • TBS conducted two rounds of user testing for version 3.1 with users of different gender, age, education level and location, and with varying degrees of experience with ATIP requests . ATIP Online also obtained feedback from the technical media briefings, the user feedback survey in AORS, and user feedback from the ATIA review survey.
  • As part of the ongoing IA review, the government has released a list of key measures implemented, planned or underway to improve access to information and transparency, which includes improving the ATIP Online system.
  • The ongoing digital transformation of this corporate government service continues to be informed by the views of the Information Commissioner of the Canada who continues to speak of the importance and urgency of this work.

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SOURCE Treasury Board of Canada Secretariat

For further information: Yentl Béliard-Joseph, Press Secretary, Office of the President, Treasury Board of Canada, 343-551-1899, Email: Yentl.Bé[email protected]; Media Relations, Treasury Board of Canada Secretariat, Telephone: 613-369-9400, Toll Free: 1-855-TBS-9-SCT (1-855-827-9728), Teleprinter (TTY): 613- 369-9371 , Email: [email protected]

Stephen V. Lee